Privacy Policy

Help Me Automate ("HMA", "we", "us", "our") is the data controller for the personal information you provide through this website. We are responsible for deciding how your data is collected and used.

If you have any question about this policy or how we handle your data, you can contact us at privacy@helpmeautomate.co.uk.

We collect information in the following ways:

Information you give us. When you complete an enquiry form, book a call, or contact us, we collect your name, email address, phone number, business name, and any details you choose to share about your business and the help you are looking for.

Technical information. When you visit our website we automatically collect your IP address, browser type, device information, and pages visited, using cookies and similar technologies. See our Cookie Policy for details.

Information from third parties. If you interact with our social media pages or third-party tools we use (for example analytics or booking platforms), we may receive limited information about that interaction.

We use your personal information for the following purposes:

• To respond to your enquiry and provide information about our services.
• To arrange and deliver consultation calls and proposals.
• To deliver and manage the services we are engaged to provide.
• To improve our website, services, and customer experience.
• To send you relevant updates where you have asked to receive them.
• To meet our legal, accounting, and regulatory obligations.

Our lawful bases for processing are: (a) your consent; (b) performance of a contract or steps taken before a contract; (c) our legitimate interests in running and growing our business; and (d) compliance with legal obligations.

We do not sell your personal data. We may share it with trusted third parties who help us run our business, such as booking, calendar, CRM, email, and analytics providers. These providers act on our instructions and are bound by appropriate data protection terms.

We may also share information where required by law, regulation, or legal process, or to protect the rights, property, or safety of Help Me Automate, our customers, or others.

We keep your personal information only for as long as we need it for the purpose it was collected. As a guide:

• Enquiry and contact data is kept for up to 24 months after our last contact.
• Client records are kept for the duration of the engagement and for up to seven years afterwards for accounting and legal reasons.
• Website analytics data is retained for up to 26 months.

You can ask us to delete your data earlier where there is no legal or contractual reason to keep it.

Under UK GDPR you have the right to:

• Be informed about how we use your data.
• Access the personal data we hold about you.
• Rectify data that is inaccurate or incomplete.
• Erase your personal data in certain circumstances.
• Restrict or object to our processing of your data.
• Receive your data in a portable format.
• Withdraw consent at any time where processing relies on it.
• Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, contact us at privacy@helpmeautomate.co.uk. You can also complain to the ICO at ico.org.uk.